Eden Medical Center provides 24-hour emergency care, seven days a week at two locations:
Eden Medical Center
20103 Lake Chabot Road
Castro Valley CA 94546
San Leandro Hospital
13855 East 14th Street
San Leandro CA 94577
In order to best meet your needs, we offer three levels of patient care in our Emergency Department. Fast-track treats patients requiring urgent care with diagnosis such as lacerations, sprains, headaches, flu symptoms, colds and ear and tooth aches. Emergency treats patients requiring more complex and serious emergent care. Our trauma center responds to patients with life threatening injuries that require immediate, specialized treatment.
Depending on our triage nurse’s assessment, patients will be seen in the order determined by need. We know you are probably apprehensive about what to expect so we hope familiarizing you with the process will help calm your fears. Here is what you can expect when you come to the Emergency Department at Eden Medical Center:
Step 1: Arrival and Triage
Upon arrival you will check-in at the triage window with the triage nurse. Your care will begin in triage – the area where we determine the severity of your condition and make sure that doctors see the patients with the most urgent needs first. When it is your turn, the triage nurse will ask you about your symptoms, medical history, pain level, and any known allergies. You will also be informed if you will be able to eat or drink while you are waiting. The triage nurse will determine what happens next for your care. This may include tests to be ordered or review your case with the physician.
Step 2: Registration
A registration representative will ask you for information necessary to begin your medical chart. Please be prepared to provide your photo ID and insurance information. After registration, you will move to an exam room once a room becomes available.
Step 3: Treatment
To determine how best to proceed with your care, we have to perform diagnostic tests such as blood tests, urine tests, or x-rays. Completing the tests and receiving the results can take up to three hours – sometimes longer for specialized tests. Once we receive your test results, your doctor will further evaluate your condition and either treat you in the emergency department or admit you to the hospital. You may need to wait longer at this point for additional test results, consultation with specialists, or for an appropriate hospital bed.
Step 4: Discharge
Upon discharge from the Emergency Department, you will receive written care instructions to follow at home. Please be sure to ask questions if anything is unclear to you. It is imperative to follow these instructions. It is also recommended to schedule a follow-up appointment with your doctor.