Preparing for Your Visit or Stay

We strive to make your stay at Eden Medical Center the best it can be. We hope that this information is useful in preparing you for your visit.

Checking In

When arrive at the hospital, please register for your stay at the Admitting Department, located in the main lobby. If you have questions before you leave home, feel free to call our Admitting representative at (510) 889-5000. When you arrive, please bring your identification, your insurance information and any other documents that are helpful to our medical team, such as an Advance Directive if you have one, a list of your prescription medications, glasses and hearing devices. If you will need the assistance of an interpretation service, please let us know in advance so we can have the service ready for your arrival.

Personal Belongings and Valuables

It is helpful to have a few personal items to help make you comfortable while at the hospital. Feel free to bring pajamas, a robe, slippers and other comfort items. If you do bring any of these personal items, please be sure to clearly mark these items with your name and let the staff know in case you must be transferred to another room, or when your room is cleaned and linens changed.

We strongly encourage patients leave any valuables at home, such as jewelry (including wedding rings), money, credit cards, your wallet or purse, keys, etc. If you must bring these items, we can have our Security personnel store them in our safe; however, it is always best to leave your valuables in the safety of your home or in the care of a family member. It is very difficult for patients to watch over personal items when medicated, disoriented, if you must leave your room, in an emergency situation, or if valuables must be taken off for a procedure. Staff will do their best to secure these items for you, but it is quite easy to set jewelry, glasses, hearing aids, etc. on a food tray or have them lost in the linens without the staff's knowledge.

The hospital does not allow cell phones in patient rooms, as they interfere with telemetry and life support equipment. If you wish to bring a small clock, radio or any device that plugs into the wall, we ask that you present it to your nurse so that our Engineering Department may check it and clear it for use while in the hospital. Please be sure to label all your personal items.

Glasses, Hearing Aids, Dentures

Just like at home, small or inconspicuous items such as eyeglasses, hearing aids and dentures may be lost if not stored in a safe place when you are not using them. Please take care when you remove these items not to place them on food trays or on the bed, where they can be easily lost. Your nurse can provide you with a small box for keeping such items close to your bedside and out of harm’s way.

Medications

When you come to the hospital, please bring any prescription medications, over-the-counter drugs, and supplements you are currently taking on a regular basis. The nursing staff can help you with this and work with our Pharmacy to ensure that you continue these as necessary. It is equally important that the Pharmacy is aware of your current medications to ensure that any newly prescribed drugs do not interact negatively with your medications.

Advance Directives

It is important to know that you may accept or refuse medical treatment, or change your mind about treatment, at any time. This right exists so that you can be an active participant in your care. At the time of registration, our staff will ask you for information about any decisions you have made regarding your right to ask for or refuse care under certain circumstances. This is referred to as an Advance Directive.

An Advance Directive is a document that informs your health care giver about the care you wish to receive -- or not to receive -- and designates who will make care decisions should you ever become unable to tell them your wishes.

If you have an advance directive, you can still make your own decisions. You and your doctor together decide about your care. An advance directive goes into effect if you are unable to communicate or make your wishes known, or when you appoint someone to make those decisions. It may be changed or canceled by you at any time. It is very important to talk to your doctor and your family while you are well about following your advance directive.

For more information about Advance Directives, contact Eden’s Social Work Services at (510) 889-5043.

Ask Your Doctor

Before you come to the hospital, we encourage you to talk to your doctor about what to expect during your hospital stay.

You should take an active role in your care, and your doctor can help by telling you more about what types of tests he or she may order, when the doctor makes rounds to patient rooms, what types of medical specialists might be involved in your care, and how long he or she expects you to be admitted to the hospital.

We encourage you to bring a small pad of paper and a pen to write down questions for your doctor throughout your stay, or we can provide one for you. We will also provide you with a folder to store your documents while in the hospital, as well as your discharge instructions. Please feel free to ask questions of our staff and managers at any time - you are why we are here, and we want you to be as comfortable as possible.