Your Medical Records
Every time you visit a physician, healthcare provider or hospital, a record of your visit is made. Typically, this record contains a description of your symptoms, medical history, examination and test results, diagnoses, treatment, and a plan for future care. This information, often referred to as your medical record, serves as a:
- Basis for planning your care and treatment.
- Means of communication among the health professionals who contribute to your care.
- Legal documents of the care you receive.
- Means by which you or a third-party payer (e.g. health insurance company) can verify that services you received were appropriately billed.
- A source of data for medical research and public health.
- A tool with which we can assess and work to improve the care we provide.
You have a right under California law to access complete information about your medical condition and the care provided to you.
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Request a Copy of Your Medical Record
You have a right to access your medical records, and to have your records (or a portion of your records) released to another party. The forms below begin the process.
- Request for Release of Health Information
This is known as the "General Authorization for Use or Disclosure of Protected Health Information." Please print this form, complete it and deliver it in person to Medical Records Department located on the first floor of the hospital. Please be sure to bring a valid photo ID.
Eden Medical Center: Request for Release of Health Information (PDF)
- Request for Access to Medical Records
Please print this form, complete it, and mail it to Medical Records Department, 20103 Lake Chabot Road, Castro Valley CA 94546, or fax it to (510) 888-9198.
Eden Medical Center: Request for Access to Medical Records (PDF).
Eden Medical Center will provide access for inspection during business hours within 5 working days of receiving the request. Staff will provide copies within 10 working days of receiving the request and any applicable fees. There are certain limitations in specific cases, so please feel free to contact us at any time if you have a question. Learn more about your rights to access health information.
If you are seeking a copy of your birth certificate and you were born at Eden Medical Center, or anywhere within Alameda County, birth records are maintained by the Alameda County Clerk-Recorder's Office at 1106 Madison Street, Oakland, CA 94607, 1-888-280-7708.
You can also order vital records online from the Alameda County Clerk-Recorder's Office .
Eden Medical Center does not issue vital records such as birth certificates. The County Clerk is the only place where you can obtain a copy of your official birth certificate.
If you would like to speak with a representative from our Health Information Management (Medical Records) Department, please call (510) 889-5065 or send us an e-mail. We are happy to assist you.