Patient Relations

The people of Eden Medical Center are committed to providing very good care to all of our patients and their families. By doing our best to make your hospital visit a safe, comfortable and positive experience, we strive to create a healing environment for our patients provide the best care possible.

Send a Thank You Note

Would you like to recognize an Eden team member who went above and beyond to provide you with excellent care? You can send a quick note of appreciation to an individual, a department, or the entire medical center.

Let us know the special care or service you received as a patient or visitor. If you have the individual's name, please include it, as well as any other details about your care (dates you were in the hospital, etc.). All the information you share will be kept confidential in compliance with our privacy policy. Based on the information provided, we will route your message to the appropriate person or department.

Send a Thank You note!

Patient Satisfaction Survey

We appreciate your feedback on the care and service you received while at Eden Medical Cneter. Your comments, suggestions, compliments and concerns help us improve the quality of our services. Within a few weeks after discharge, a random selection of patients receive our Patient Satisfaction Survey. If you receive a survey, please take the time to complete it and return it to our survey company.

Contact Us

If you would like to send us a compliment, complaint or suggestion, or if you need assistance understanding your care or your bill, please send us an e-mail. For complaints, you can also complete our Statement of Concern form and send it to us via mail or fax: Eden Medical Center, Risk Management Department, 20103 Lake Chabot Rd., Castro Valley, CA 94546, fax: 510-537-0666. In addition, please feel free to reach us by phone any time at 510-727-2712.

Make A Gift

Often, patients and families wish to express their gratitude by making a gift in someone's honor, in a loved one's memory, or as a thank you to staff. If you are interested in making a gift, please email the Eden Medical Center Foundation, or call (510) 889-5033.